Telemarketing and call centre, help desk and technical services, customer services, technical services

Quick Links

Data Entry/Invoice Processing

.......................................................

Help-Desk and Technical Services

.......................................................

Telemarketing / Call Center

.......................................................

Customer Service

.......................................................

Business Process Outsourcing

Business Process Outsourcing (BPO) has become a key contributor in improving operational efficiency, customer service, and quality, while reducing overall cost of doing business by as much as 25%-50%. BPO applies best practices to optimize processes and to improve accuracy rates and cycle time, ultimately requiring less labor while adding performance and quality enhancements.

Qvantage combines onsite process optimization with offshore outsourcing while using BPO as driver to reduce cost, enhance processes, and finally to produce sustainable and measurable results. While maintaining their current technology and business infrastructures, our clients can view our offshore operations as an extension of their operations and de-risking of their business.

The core benefit that our services deliver to our clients is improved operational cost structure coupled with global delivery. Our offshore team-members consider their job opportunities to be of premium nature and in return they are willing to invest 110% on their jobs. In the process, they produce extraordinary results for our clients. As we all know, a motivated work force produces extraordinary results.

By utilizing our BPO expertise our clients will be able to:

	Upgrade delivery from 8-5 to 24x7.
	Reduce total cost of operations by 25% to 50%.
	Optimize business processes to maximize return.
	Accelerate implementations and improve productivity.
	Improve revenue as a result of operational efficiencies.
	Improve time to market by focusing on core competencies.

The mechanics of BPO:

BPO in general has become the next higher-value and innovative place for businesses to go. In Phase I our BPO teams work closely with our clients to make the right choices and to identify the areas that offer the best opportunity. In phase II we transfer knowledge of applications and business processes to our offshore centers. In phase III chosen alternatives are implemented. In phase IV we continue to transfer and monitor chosen business processes for increased productivity and cost reduction.

ZOOM

	Our Focus
	Risk assessment
	Budget constraints
	Schedule compliance
	Client’s business drivers
	Ongoing quantitative quality analysis

	Our Services
	Data entry
	Customer service
	Invoice processing
	Help-Desk services
	Call center operations

	Our Delivery
	Partner up with clients
	Global delivery model
	Knowledge transfer and maintenance
	Total cost of ownership (TCO) analysis
	Customized solutions & individualized distribution

	Your Results
	Improved ROI
	Reduced TCO
	Greater efficiency
	Higher productivity
	Improved speed to market

GO TO TOP